Cryptera Terms and Conditions

Effective Date: February 2025

Welcome to Cryptera (“Company,” “we,” “us,” or “our”). By accessing or using our website, services, or cryptographic backend, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or services.

1. Acceptance of Terms

By using our services, you acknowledge and accept these Terms, along with any applicable agreements, policies, and laws. Cryptera reserves the right to modify these Terms at any time, with updates published on our Website. Continued use of our services after modifications constitutes your acceptance of the updated Terms.

2. Use of the Website and Services

Our services, including cryptographic solutions, device security, and API access, are provided for business and professional use. You agree not to:

  • Use our services for unauthorized, illegal, or malicious activities.

  • Copy, distribute, or alter proprietary content without written permission.

  • Attempt unauthorized access to Cryptera’s API, backend systems, or infrastructure.

  • Post or transmit harmful, abusive, or misleading content that violates ethical or legal guidelines.

Violation of these Terms may result in suspension or termination of access to Cryptera’s services.

3. User Accounts and Security

Certain services, such as API access, backend cryptographic operations, and our webstore, require account registration. You are responsible for maintaining the confidentiality of your login credentials.

  • If you suspect unauthorized access, you must notify us immediately.

  • We are not liable for losses due to compromised accounts caused by user negligence.

  • API users are responsible for all actions performed using their API credentials.

  • Any misuse or unauthorized cryptographic operations will result in immediate suspension of API access.

For Enterprise customers, additional security measures and dedicated support are provided under our Enterprise Support SLA.

4. Cryptographic Operations and Data Handling

Users utilizing Cryptera’s cryptographic services retain ownership of any keys or encrypted data generated. However, Cryptera maintains operational logs for security auditing, compliance, and fraud prevention.

By using our cryptographic services, you acknowledge that:

  • Cryptera does not store or retain unencrypted private keys.

  • Data passing through our cryptographic systems is subject to strict access control and security measures.

  • We may monitor cryptographic operations to detect unauthorized use or compliance violations.

For Enterprise customers, additional logging, auditing, and reporting are available under our Enterprise Support SLA.

5. Service Level Agreement (SLA) Commitments

Cryptera provides service guarantees under the following SLAs:

  1. Standard SLA (for Basic & Professional Packages)

    • Defines uptime commitments, response times, and support coverage.

    • Covers general support availability and service credit eligibility.

  2. Enterprise Support SLA (for Enterprise Customers)

    • Provides priority support, enhanced uptime guarantees, and faster response times.

    • Includes dedicated account managers, proactive security monitoring, and advanced reporting.

    • Customizable support and SLA extension options.

For details on service commitments, uptime guarantees, and response times, refer to our Standard SLA (Basic & Professional) or Enterprise Support SLA (Enterprise customers).

6. Intellectual Property

All intellectual property, including but not limited to:

  • Software, cryptographic APIs, backend security solutions, documentation, and trademarks,

  • Website content, text, images, and source code,

are owned by Cryptera or its licensors and protected by Danish and international copyright, trademark, and intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

7. Subscription Services and Payments

Cryptera offers subscription-based security solutions, including:

  • Cryptographic API access,

  • Code signing services,

  • Device certificate management.

By subscribing, you agree to:

  • Pay all applicable fees as outlined in the subscription and payment policies outlined in these Terms and Conditions.

  • Cryptera reserves the right to adjust pricing and subscription plans, with prior notice.

  • Failure to make timely payments may result in service suspension or termination.

  • Refunds are subject to the terms outlined in the Standard SLA or Enterprise Support SLA, depending on your package.

8. Data Privacy and Security

Cryptera is committed to protecting your privacy. Our Privacy Policy details how we collect, store, and process data.

Key commitments include:

  • Adhering to strict security controls for customer data.

  • Logging and monitoring cryptographic transactions for auditing and fraud prevention.

  • Ensuring that all customer-owned cryptographic keys remain under customer control.

For Enterprise customers, additional security measures, dedicated logging, and auditing are included in the Enterprise Support SLA.

9. Warranty Disclaimers and Liability

Cryptera strives to provide high-availability, enterprise-grade security solutions, with guaranteed uptime as outlined in our SLA agreements.

However, our services are provided "as is", and we do not guarantee:

  • 100% uninterrupted availability due to factors beyond our control (e.g., force majeure, third-party failures).

  • The absolute invulnerability of cryptographic operations.

To the fullest extent permitted by law, Cryptera shall not be liable for:

  • Direct or indirect damages resulting from service use or interruptions.

  • Loss of encrypted data due to customer misconfiguration or improper key handling.

For service credit eligibility, users must follow the claim process as outlined in our SLA agreements.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Denmark. Any disputes shall be resolved exclusively in the courts of Denmark, unless otherwise agreed upon in writing.

11. Contact Information

For any inquiries regarding these Terms, please contact us at: info@cryptera-device-security.com

By using Cryptera’s Website, API services, or subscribing to our security solutions, you confirm that you have read, understood, and agreed to these Terms and Conditions.